I got my email that said they were mailing out the return authorization package and it should be here in the next couple of days. Turn around is supposed to be about a week or so after they receive the UPS shipment from me. Meanwhile I can continue to use the PN-60 itself. I really like the features of this, especially the quick satellite capture. It blows Garmin away in that regard. My initial satellite fix only took less than 5 seconds, the first time I took it outdoors! The mapping software and downloading is a bit different and takes some adjustment, but like anything, it takes a bit of patience to figure out all of the features.