...oh, and my service provider is T-Mobile

I am also hanging up at the "loading" screen. I am using a brand new BLU Life One X with Android 5.1 (reportedly very close to stock Android). I can access the settings and info screens but not the import screen. There is no code listed at the send debug button. Once I access either settin...

@joe bartels
Thanks. Nexus won't upgrade beyond Kitkat. Maybe this is an excuse for a new phone!

@The Eagle
Thanks. I've done that but when I select OK to download, nothing hapepens.

I just started using HAZ Trks on my Galaxy Nexus, Kitkat 4.2.1. Works great to track and follow except I can't get maps to cache for offline use. I've checked that app settings are correct, I've got about 10 GB available storage, I've tried soft reboots, etc. Each time I set route to follow later, a...